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How to Respond to a Cyberattack

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Incident Response

How to Respond to a Cyberattack: A Step-by-Step Plan

In 2023, MGM Resorts lost an estimated $100 million after a social engineering attack that started with a single phone call to their help desk. The threat actor impersonated an employee, gained access to internal systems, and deployed ransomware across the enterprise. The entire operation took roughly 10 minutes to

Carl B. Johnson Jul 11, 2026 5 min read
Incident Response

How to Respond to a Cyberattack: A Step-by-Step Guide

In September 2023, MGM Resorts International watched helplessly as a single social engineering phone call spiraled into a cyberattack that cost the company over $100 million. Slot machines went dark. Hotel room keys stopped working. Reservations collapsed. And it all started because a threat actor called the help desk and

Carl B. Johnson Dec 11, 2023 7 min read
Incident Response

How to Respond to a Cyberattack: A Step-by-Step Plan

In May 2021, Colonial Pipeline paid a $4.4 million ransom after a single compromised password shut down fuel distribution across the U.S. East Coast. The attack didn't just expose a vulnerability in critical infrastructure — it exposed a truth most organizations ignore: the speed and quality of

Carl B. Johnson Feb 10, 2022 7 min read