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Human Factor Cybersecurity

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Social Engineering Attacks

Social Engineering Attacks: How They Actually Work

In September 2023, a threat actor called Scattered Spider social-engineered their way into MGM Resorts by calling the company's IT help desk. One phone call. That's all it took to trigger a shutdown that cost MGM an estimated $100 million. No zero-day exploit. No sophisticated malware.

Carl B. Johnson Aug 19, 2026 5 min read